Shipping & Returns

Shipping

We strive to ship all orders within 48 hours of being placed. If it is not possible to fill your order in this amount of time, we will contact you via e-mail. We generally charge a flat rate for shipping through the carrier of our choice. We reserve the right to designate items requiring additional or special shipping within our catalog. We also reserve the right to change shipping providers at our discretion, provided additional shipping fees are not required. Any expedited shipping or special shipping requests will incur additional shipping and handling fees, but we will confirm your wish to continue with the sale before we ship, either through our checkout cart system or by special e-mail communication. If we alert you that your confirmation is required for your order to continue, you must confirm with us before your order is shipped.


Returns

Original, unused merchandise that is otherwise undamaged may be returned for a 10% restocking fee minus any incurred shipping and handling fees within 30 days.

Merchandise that is used in any way may not be returned.

Damaged or defective products and shipping costs will replaced with your choice of identical store product and shipping or store credit, provided the damaged or defective item is returned to us for our inspection.

To initiate a return, please contact us at admin@sugarkegbakery.com, or use our site contact page to initiate the transaction and receive a return tracking number. All returned items must be accompanied by a return tracking number as well as written description of the issue. Any reimbursement for shipping or handling will be initiated from Sugar Keg Bakery and will come in the form of provided shipping.  we wish to be up front with any costs that you will incur, and we will not issue any further bills once we have come to agreement of terms.


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